What we do
Your management consultancy for customer-centric transformation
We are the leading customer-centric performance company, bringing together businesses and customers worldwide. With a deep understanding of people, data and organizational needs, rpc drives your value creation and growth by designing exceptional customer experiences that create long-lasting relationships.
Learn more about how we partner with you to build a successful, customer-centric business strategy that is compelling both online and offline. From conception to implementation: right at your site.
Fields of expertise
Sales & Customer Experience Strategy
Design customer-centric solutions to complex hurdles.
- CX Performance Assessment
- CX Strategy
- Customer Segmentation & Persona Profiling
- Customer Journey & Touchpoint Mapping
- Retail of the Future
- Omnichannel: Offline-/Online-Integration
- Sales Network & Partner Strategy
- Customer Community Building & Loyalty
Organizational Development & Operating Models
Take your organization to the next level to increase customer value.
- Operating Model & Organizational Excellence
- Digital Marketing Operating Models
- Agile Operating Model Concepts
- Target models and sales incentives
- Agency Model Sales Concepts
- Automotive Special: Used Car Business Models
People Empowerment & Change
Empower your team and pave the way for change.
- Hire-2-Retire Employee Experience Design
- E-Academy & Digital Learning
- Change Communication
- Leadership Excellence & People Empowerment
- Career Development: Learning Journeys, Training and Coaching
Data & Technology
Use the full potential of your data to identify opportunities.
- Data Engineering
- Data Science
- Visualization & Reporting
- Data Strategy & Business Analytics
- Software Development
- IT Project management
- IT System Rollout
- Digital solution design & innovation management
Sales & Service Performance
Design more efficient structures and processes with innovative approaches.
- Performance Management Programs
- Process Performance
- Customer Service & After Sales Optimization
- Sales Performance
- Business Performance
- Partner-/Dealer-Network Optimization & Coaching
Digital Marketing & Commerce
Exploit the full potential of your digital channels to engage and interact.
- Digital Maturity Assessment
- Lead Generation, -Nurturing, -Management
- Marketing Consent
- Social Media Marketing
- Performance Marketing
- Content Strategy
- Content Creation & Management
- B2B platforms & eCommerce
- Digital Marketing Centralization & Hub Building
Physical & Digital CX Design
Create unique experiences that make your brand memorable.
Global Implementation & Transformation
Implement your global projects seamlessly and successfully.
- International Rollout & Implementation Support
- Global Rollout of Sales Network Concepts
- Operating Model Rollouts
- Agile Trans-formation Support
- Learning Organization Setup & Implementation
- Operational Transformation Rollout Support
We overcome the hurdles of true customer centricity
of all customers value seamless customer experiences and are willing to pay more for them.
*Source: Forbes meta research, 2020
of all transformation processes fail in their final stages.
*Source: McKinsey, 2019
"We are specialized in designing and implementing high-performance customer experiences in an omnichannel environment to generate value for your business."
Jan Schemuth, Managing Director
Our end-to-end approach starts with your customer's perspective and involves your own organization from the beginning. This allows us to seamlessly implement the strategy tailored to your needs and thereby sustainably improve customer experience, conversion rates and brand loyalty.
Because we build on real on-site experiences, we can develop and implement strategies that perform successfully in the final steps of your transformation.
Value creation in the magic triangle
We work with people.
That's why we empower your team, your organization and processes through data-driven insights to successfully reach customers and secure your goals with our concepts. With strong KPIs, we accompany your transformation process and always understand if we are successfully addressing your objective or if we need to adjust our common course.
Your transformation process with rpc
Generation of customer-centric insights
Implementation of processes with on-site experience
Derivation of company-specific strategies
Achieving performance excellence online and offline