the retail performance company
Today's customers want to interact with your brand, products and services physically and digitally in the most seamless experience possible across all touchpoints. Technology is also revolutionizing the way people inform themselves and shop. More than ever before, companies are faced with the major challenge of aligning themselves with the needs of their customers.
rpc – The Retail Performance Company accompanies companies and brands along the entire path to a customer-oriented transformation: from strategy, customer experience design, training, coaching, talent management and qualification to data analytics.
who we are
We were founded in 2013 as a joint venture of the BMW Group and h&z Management Consulting. Our employees are represented in Germany, Belgium, China, England, France, Italy, the Netherlands, Portugal, Spain and the USA with functional focal points and local expertise.
what we stand for
We firmly believe that retail connects people and brands in a seamless and value-adding way. This is why we have made it our mission to empower our customers from strategy to implementation with customer-oriented solutions from a single source. In our work we focus on the customer right from the start with the aim of creating an extraordinary customer experience.
The rpc quality policy contains 4 pillars
Customers
Our customers set the standard for our quality, because it is precisely their judgement of our services that is decisive for us. For us, quality means meeting customer expectations.
Employees
Our employees are committed to our quality goals and strive to continuously deliver high quality. To ensure that this succeeds, our employees and managers regularly attend training courses and further education in order to achieve a high and up-to-date level of knowledge. After all, it is our employees who make our company successful.
Processes
Our processes are transparent and clearly defined and are subject to a continuous improvement and development process.
Service providers
We only work with selected service providers to whom we have high quality standards. We support our service providers in the pursuit of our common quality goals. When selecting service providers, we aim for a long-term and fair partnership in order to meet our high quality standards.
what we’ve achieved
Focus Business: TOP employer SME 2020
The FOCUS-BUSINESS award for the TOP employer SME 2020 is based on authentic assessments of employees on kununu, Europe's largest employer assessment portal.
Focus Business: TOP employer SME 2019
The FOCUS-BUSINESS award for the TOP employer SME 2019 is based on authentic assessments of employees on kununu, Europe's largest employer assessment portal.
meet our leadership team
Christian Feilmeier
Christian Feilmeier is managing director of rpc – The Retail Performance Company. He is responsible for the markets of Germany, Austria, Switzerland, China, and North America. After finishing his business degree and taking part in the BMW Group's junior talent program, Mr. Feilmeier held various roles in the financial division of the BMW Group, including serving as the head of investor relations. As CFO of the BMW Group Canada, he joined the sales division in 2007 before focusing entirely on retail as the head of retail performance consulting at the BMW Group as of 2011.
Jan Schemuth
Jan Schemuth is managing director and chief financial officer of rpc – The Retail Performance Company. He is responsible for new client accounts and markets, business development, and operative business management. Mr. Schemuth has extensive consulting experience and held numerous leadership positions at BMW before joining rpc, including sales manager for BMW M Asia, head of international market development, and head of new vehicle processes. His most recent responsibilities included heading retail performance steering for all international BMW markets. He also founded and served as the head of the consulting division for the relationship management specialists Pepper Technologies.
we’re proud of our clients
