The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.
explore our services
Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.
spotlight on financial industries
A large proportion of companies in the financial services sector can't master the challenges of the future, if they simply stick to their existing business models. With our cross-industry experience, we help our clients to take innovative paths, optimize processes, reduce costs, adapt IT, mitigate risks and be prepared for the future of a competitive and regulatory environment – but above all to fully exploit the advantages of sustainable customer loyalty and centricity.