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cx Design

The Adventure Showroom

The caravan industry is missing successful holistic retail concepts for their showrooms. Increased customer demands and the trend towards individualization as well as personalization were the starting point for the implementation of a new showroom concept for RC Mannheim Showroom. 


The Modular Future of Cars

The drive for more sustainability will shape the way we manufacture, use and re-use cars. The technological setup of current vehicles allows for a transformation of the entire industry value chain.


Sustainable Business Differentiation

Your organization is successful when your customers are successful. Find out the secrets why your purpose-seeking customers will choose you in favor of your competitors.

Data Analytics

Text Analytics – The Power of Customer Feedback

In times of digitization Google reviews have a major influence on local searches. Find out how to use this to your advantage!

cx design


With the rise of force digitalisation, NFTs and Metaverse, new horizons are open for the retail brand experience. Now, brands have the opportunity to create new ways of interacting with their fanbase in physical and digital world.

Customer experience

What makes a unique Customer Experience

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.


The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

How we work


to build a deep
understanding of
customers and 
the brand



to create a 
target picture for 
future value creating



to create the 
building blocks for 
value creating



to continuously 
foster and enhance 
value creating


rpc capabilities

With our holistic and modular approach, we bring data, strategy, process, technology and transformation expertise to our clients as needed.


Explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.


Welcome to the retail multiverse

The MCBW ended on 22 May and we are pleased about the great interest in our programme events. 
A special THANK YOU to the participants of the panel discussion and the guests of our live event - finally once again with a personal exchange in the rpc office.
Let yourself be inspired by the pictures of the evening and look forward with us to further opportunities for inspiration and exchange!

Aftermovie MCBW 2022 – Welcome to the Retail Multiverse