Customer experience

what makes a unique customer experience

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.

TRAINING COURSE

use the power of your social networks

We provide a step-by-step blueprint and practical techniques which will enable your whole team to become social selling superstars! #rockingremote

#hiddenchampion

we are hidden champion 2020/21

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”.

you want more inspiration?

Retail is changing rapidly, as are its topics and trends. If you would like to be kept up to date, subscribe to our newsletter and let us inspire you regularly.

inspiring 
customer-centric
transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.

industry expertise

spotlight on financial industries
 

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A large proportion of companies in the financial services sector can't master the challenges of the future, if they simply stick to their existing business models. With our cross-industry experience, we help our clients to take innovative paths, optimize processes, reduce costs, adapt IT, mitigate risks and be prepared for the future of a competitive and regulatory environment – but above all to fully exploit the advantages of sustainable customer loyalty and centricity. 

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