emotionalize your sales touchpoint with pepper

Bringing people back into physical stores by using the most advanced futuristic robot.

the power of text mining

Understand your customers worldwide and lift data treasures.

make your crm rollout a success

CRM strategies are crucial to the success of the companies’ competitiveness. Do you know your customers already?

we are rpc

We believe in retail that truly connects customers and brands, seamlessly, in a way that creates real value.

career

Want to be part of our success story? Grow with us!

join us

lost in transformation?

Technology is revolutionizing how we do business. As a result, forward-thinking companies are challenged to become more customer centric in their ways of working and selling. But even the most customer-focused strategy is worthless if internal processes and barriers hinder its implementation, meaning it never reaches your staff or your customers.

That’s why leading companies today work with The Retail Performance Company (rpc) to guide their journey towards customer centricity. Our holistic, end-to-end approach makes your retail transformation a reality, from strategy to rollout.

we help you overcome your challenges in retail

Retail is wherever brands and people meet. Nowadays customers want to interact with your brand, products and services physically and digitally, in a flawless experience across all touchpoints. Instead of simple hard selling, channels have become a place for discovery, entertainment and inspiration as part of an omni-channel customer experience.

But, in light of these challenges, how can companies appeal to customers without compromising their organization and employees, and while respecting internal processes? The answer: it’s time to rethink your business model and kick off a complete transformation, so you can better connect with your customers.

Explore some common retail challenges below to learn more.

who we are

rpc is the only company to offer a complete end-to-end solution that creates inspiring customer experiences. By transforming retail and increasing performance, our global teams help companies create more value worldwide.

370employees

10locations

16languages

what we stand for

We believe in retail that seamlessly connects people and brands in a way that creates real value.

We have made it our mission to empower our clients, all the way from strategy to action, with solutions that connect customers to brands in an authentic way, delivering exceptional value through retail transformation.

our latest insights

the secret of human retail

how strategy becomes practice – analytics in sales and marketing

make your CRM rollout a success

all insights

what we’ve achieved

brand eins 2019 Best Management Consultancies

rpc was named one of the best management consultancies 2019 by corporate publisher brand eins and market researcher Statista.

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Focus Business: TOP employer SME 2019

The FOCUS-BUSINESS award for the TOP employer SME 2019 is based on authentic assessments of employees on kununu, Europe's largest employer assessment portal.

brand eins 2018 Best Management Consultancies

rpc was named one of the best management consultancies 2018 by corporate publisher brand eins and market researcher Statista.

Growth Champion 2018

We are among the Top 20 Growth Champions in 2018! That’s the conclusion of a study by news magazine Focus in collaboration with market researcher Statista.