lost in transformation?
Technology is revolutionizing how we do business. As a result, forward-thinking companies are challenged to become more customer centric in their ways of working and selling. But even the most customer-focused strategy is worthless if internal processes and barriers hinder its implementation, meaning it never reaches your staff or your customers.
That’s why leading companies today work with The Retail Performance Company (rpc) to guide their journey towards customer centricity. Our holistic, end-to-end approach makes your retail transformation a reality, from strategy to rollout.
today’s retail challenges need complete solutions
Retail is wherever brands and people meet. Nowadays customers want to interact with your brand, products and services physically and digitally, in a flawless experience across all touchpoints. Instead of simple hard selling, channels have become a place for discovery, entertainment and inspiration as part of an omni-channel customer experience.
But, in light of these challenges, how can companies appeal to customers without compromising their organization and employees, and while respecting internal processes? The answer: it’s time to rethink your business model and kick off a complete transformation, so you can better connect with your customers.
how we inspire customer-centric transformation
Drawing on an integrated approach, we encourage your business with our relevancy and holistic view of the retail challenges you face. We also support you at every customer touchpoint, proving our commitment to inspire our clients to be better to their customers. Concrete ways to enhance your business and spark delight in your customers set the course for our target: inspiring customer-centric transformation.
Explore some common retail challenges below to learn more.
what we stand for
We believe in retail that seamlessly connects people and brands in a way that creates real value.
We have made it our mission to empower our clients, all the way from strategy to action, with solutions that connect customers to brands in an authentic way, delivering exceptional value through retail transformation.
who we are
rpc is the only company to offer a complete end-to-end solution that creates inspiring customer experiences. By transforming retail and increasing performance, our global teams help companies create more value worldwide.
what we’ve achieved
FT 1000: Europe’s Fastest Growing Companies
rpc ranks 56 on the list of the top 1,000 companies in Europe with the highest percentage of revenue growth between 2013 and 2016.
Growth Champion 2018
We are among the Top 20 Growth Champions in 2018! That’s the conclusion of a study by news magazine Focus in collaboration with market researcher Statista, to determine Germany’s fastest-growing companies.
brand eins 2018 Best Management Consultancies
rpc was named one of the best management consultancies 2018 by corporate publisher brand eins and market researcher Statista.