• remote user training
  • unique customer experiences
  • fast innovation
  • hidden champion

the benefits of remote user training

What makes a good software? And how can you most efficiently train your employees remotely when a new software release is due? Let's have a look on our case study. #rockingremote

what makes a unique customer experience.

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.

boost innovation in the financial industry

A "MVP" approach helps to drive innovation.

Hidden Champion 2020/21

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”. The award “Hidden Champion” is presented by the renowned Wissenschaftliche Gesellschaft für Management und Beratung (WGMB) and the business journal Capital.

inspiring 
customer-centric transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

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#rockingremote

The current situation due to Covid-19 is a new experience for all of us. Learn more how you can react now and prepare for the future.

how we help you

How will people shop in the future? What do customers expect from brands and how do they want to be addressed? How do employees develop a customer-oriented mindset? Together with you we find the right solutions for your individual challenges.

What challenge do you face?

explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.

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