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cx Design

The Adventure Showroom

The caravan industry is missing successful holistic retail concepts for their showrooms. Increased customer demands and the trend towards individualization as well as personalization were the starting point for the implementation of a new showroom concept for RC Mannheim Showroom.

consulting

The Modular Future of Cars

The drive for more sustainability will shape the way we manufacture, use and re-use cars. The technological setup of current vehicles allows for a transformation of the entire industry value chain.

coaching

Sustainable Business Differentiation

Your organization is successful when your customers are successful. Find out the secrets why your purpose-seeking customers will choose you in favor of your competitors.

Data Analytics

Text Analytics – The Power of Customer Feedback

In times of digitization Google reviews have a major influence on local searches. Find out how to use this to your advantage!

cx design

RETAIL.XYZ

With the rise of force digitalisation, NFTs and Metaverse, new horizons are open for the retail brand experience. Now, brands have the opportunity to create new ways of interacting with their fanbase in physical and digital world.

Customer experience

What makes a unique Customer Experience

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.

inspiring
customer-centric
transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

How we work

explore

to build a deep
understanding of
customers and
the brand

think

to create a
target picture for
future value creating
interactions

act

to create the
building blocks for
value creating
interactions

transform

to continuously
foster and enhance
value creating
interactions

rpc capabilities

With our holistic and modular approach, we bring data, strategy, process, technology and transformation expertise to our clients as needed.

Explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.

Welcome to the retail multiverse

The MCBW ended on 22 May and we are pleased about the great interest in our programme events.
A special THANK YOU to the participants of the panel discussion and the guests of our live event - finally once again with a personal exchange in the rpc office.
Let yourself be inspired by the pictures of the evening and look forward with us to further opportunities for inspiration and exchange!