lost in trans­formation?

Technology is revolutionizing how we do business. As a result, forward-thinking companies are challenged to become more customer centric in their ways of working and selling. But even the most customer-focused strategy is worthless if internal processes and barriers hinder its implementation, meaning it never reaches your staff or your customers.

That’s why leading companies today work with The Retail Performance Company (rpc) to guide their journey towards customer centricity. Our holistic, end-to-end approach makes your retail transformation a reality, from strategy to rollout.

 

 

how we inspire customer-centric transformation

Drawing on an integrated approach, we encourage your business with our relevancy and holistic view of the retail challenges you face. We also support you at every customer touchpoint, proving our commitment to inspire our clients to be better to their customers. Concrete ways to enhance your business and spark delight in your customers set the course for our target: inspiring customer-centric transformation.

today’s retail challenges need complete solutions

Retail is wherever brands and people meet. Nowadays customers want to interact with your brand, products and services physically and digitally, in a flawless experience across all touchpoints. Instead of simple hard selling, channels have become a place for discovery, entertainment and inspiration as part of an omni-channel customer experience.

But, in light of these challenges, how can companies appeal to customers without compromising their organization and employees, and while respecting internal processes? The answer: it’s time to rethink your business model and kick off a complete transformation, so you can better connect with your customers.

Explore some common retail challenges below to learn more.

 

 

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what we stand for

We believe in retail that seamlessly connects people and brands in a way that creates real value.

We have made it our mission to empower our clients, all the way from strategy to action, with solutions that connect customers to brands in an authentic way, delivering exceptional value through retail transformation.

VisionMission_2

who we are

rpc is the only company to offer a complete end-to-end solution that creates inspiring customer experiences. By transforming retail and increasing performance, our global teams help companies create more value worldwide.

BMW-Group
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370employees
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10locations
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16languages

what we’ve achieved

FT 1000: Europe’s Fastest Growing Companies

FT 1000: Europe’s Fastest Growing Companies

rpc ranks 56 on the list of the top 1,000 companies in Europe with the highest percentage of revenue growth between 2013 and 2016.

Growth Champion 2018

Growth Champion 2018

We are among the Top 20 Growth Champions in 2018! That’s the conclusion of a study by news magazine Focus in collaboration with market researcher Statista.

brand eins 2018 Best Management Consultancies

brand eins 2018 Best Management Consultancies

rpc was named one of the best management consultancies 2018 by corporate publisher brand einsand market researcher Statista.

IHK initiative pack ma's digital

ihk pack ma's digital

We support the IHK-Initiative "Pack ma's digital" to encourage the economy in Upper Bavaria in digitization and to secure the future of the location.

Focus Business: TOP employer SME 2019

Focus Business: TOP employer SME 2019

The award for the TOP employer SME 2019 is based on authentic assessments of employees on kununu, Europe's largest employer assessment portal. FOCUS-BUSINESS selected the companies with between 11 and 500 employees and a rating of at least 3.5 stars on kununu.

we’re proud of our clients

Allianz_Logo
BMW_Logo
Braun_Logo
Claas_Logo
Leica_Logo
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MAN_Logo
Mini_Logo
Nespresso_Logo
OSRAM_Logo
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