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Hidden Champion 2020/21

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”. The award “Hidden Champion” is presented by the renowned Wissenschaftliche Gesellschaft für Management und Beratung (WGMB) and the business journal Capital.

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”. The award “Hidde ...

talent management 2.0

How to find dedicated, well-trained employees and to create a respectful work culture in times of digital change.

How to find dedicated, well-trained employees and to create a respectful work culture in times of digital change.

What is the value of customers?

Data-driven customer value management forms the basis for companies to better understand their customers and sustainably improve the way they communicate with them.

Data-driven customer value management forms the basis for companies to better understand their customers and sustainably improve the ...

boost innovation in the financial industry

A "MVP" approach helps to drive innovation.

A "MVP" approach helps to drive innovation.

you want more inspiration?

Retail is changing rapidly, as are its topics and trends. If you would like to be kept up to date, subscribe to our newsletter and let us inspire you regularly.

Retail is changing rapidly, as are its topics and trends. If you would like to be kept up to date, subscribe to our newsletter and l ...

rpc – inspiring customer-centric transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, talent management and qualification to data analytics.

 

How will people shop in the future? What do customers expect from brands and how do they want to be addressed? How do employees develop a customer-oriented mindset? Together with you we find the right solutions for your individual challenges.

 

What challenge do you face?

explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.

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do you 
want more inspiration?

Inspiring customer-centric transformation is our promise, improving performance along the entire physical and digital distribution chain is our mission. That's why we'd love to keep you up to date to latest topics and trends. Get a regular dose of inspiration and subscribe to our newsletter. We are looking forward to stay in contact with you!

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