lost in transformation?
Technology is revolutionizing how we do business. As a result, forward-thinking companies are challenged to become more customer centric in their ways of working and selling. But even the most customer-focused strategy is worthless if internal processes and barriers hinder its implementation, meaning it never reaches your staff or your customers.
That’s why leading companies today work with The Retail Performance Company (rpc) to guide their journey towards customer centricity. Our holistic, end-to-end approach makes your retail transformation a reality, from strategy to rollout.
how we inspire customer-centric transformation
Drawing on an integrated approach, we encourage your business with our relevancy and holistic view of the retail challenges you face. We also support you at every customer touchpoint, proving our commitment to inspire our clients to be better to their customers. Concrete ways to enhance your business and spark delight in your customers set the course for our target: inspiring customer-centric transformation.
our latest insights
today’s retail challenges need complete solutions
Retail is wherever brands and people meet. Nowadays customers want to interact with your brand, products and services physically and digitally, in a flawless experience across all touchpoints. Instead of simple hard selling, channels have become a place for discovery, entertainment and inspiration as part of an omni-channel customer experience.
But, in light of these challenges, how can companies appeal to customers without compromising their organization and employees, and while respecting internal processes? The answer: it’s time to rethink your business model and kick off a complete transformation, so you can better connect with your customers.
Explore some common retail challenges below to learn more.
what we stand for
We believe in retail that seamlessly connects people and brands in a way that creates real value.
We have made it our mission to empower our clients, all the way from strategy to action, with solutions that connect customers to brands in an authentic way, delivering exceptional value through retail transformation.
who we are
rpc is the only company to offer a complete end-to-end solution that creates inspiring customer experiences. By transforming retail and increasing performance, our global teams help companies create more value worldwide.
what we’ve achieved
Focus Business: TOP employer SME 2019
The FOCUS-BUSINESS award for the TOP employer SME 2019 is based on authentic assessments of employees on kununu, Europe's largest employer assessment portal.
we’re proud of our clients
