Customer experience

what makes a unique customer experience

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.


insights in remote working 

The current situation due to Covid-19 is a new experience for all of us. Learn more how you can react now and prepare for the future.


use the power of your social networks

We provide a step-by-step blueprint and practical techniques which will enable your whole team to become social selling superstars! #rockingremote


we are hidden champion 2020/21

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”. 

customer-centric transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.


do you 
want more inspiration?

Inspiring customer-centric transformation is our promise, improving performance along the entire physical and digital distribution chain is our mission. That's why we'd love to keep you up to date to latest topics and trends. Get a regular dose of inspiration and subscribe to our newsletter. We are looking forward to stay in contact with you!

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