Customer experience

what makes a unique customer experience

Three examples show how customer expectations can be met and even exceeded with a changing brand experience.


insights in remote working 

The current situation due to Covid-19 is a new experience for all of us. Learn more how you can react now and prepare for the future.


use the power of your social networks

We provide a step-by-step blueprint and practical techniques which will enable your whole team to become social selling superstars! #rockingremote


we are hidden champion 2020/21

We are proud to be secret market leader in the consulting industry in the category “Retail Performance Management”. 

customer-centric transformation

The Retail Performance Company (rpc) is the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics.

explore our services

Whatever the task, we always think end-to-end to ensure your customers are inspired by their retail experience. In our range of retail performance services, you’ll find ways to sharpen your strategy and to take performance-driven action. By combining our different skillsets, we uniquely offer you comprehensive solutions across our six service lines.

industry expertise

spotlight on financial industries

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A large proportion of companies in the financial services sector can't master the challenges of the future, if they simply stick to their existing business models. With our cross-industry experience, we help our clients to take innovative paths, optimize processes, reduce costs, adapt IT, mitigate risks and be prepared for the future of a competitive and regulatory environment – but above all to fully exploit the advantages of sustainable customer loyalty and centricity. 

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