design a customer-centric store experience
Customer and trend survey, target group profiles, competitor analysis, service portfolio, operational concept, business plan draft
Benchmark & trend studies, (multi-) channel and format typology, customer journey mapping, vision and mission statement of your CX, CX design style guide
Point of sale formats, touchpoint designs, brand architecture, mood boards for furniture, media and graphic designs
Content development, UX / UI design, interior design, product design, motion design, prototyping, service and design manuals
Store fitout, roll out, staffing, training, media production
Data analysis, coaching, performance management, training
In the future, people will take the advantages of technology for granted. When shopping is so intelligent and convenient, physical retail must make it surprising, exciting and human.