Key challenges
Legacy architecture blocks transformation: Outdated, fragmented systems hinder agility. Institutions trying to overlay customer-centric innovations on legacy infrastructures frequently face inefficiencies, integration challenges, and operational disruptions.
Operational resilience meets regulatory intensity: As Open Finance, PSD3 and AI regulations emerge, compliance must become part of the operating model—not a separate stream. At the same time, customer data must be handled securely, with advanced identity verification, AI-based fraud detection, and trust-preserving governance.
Customers demand context, not segments: Hyper-personalization powered by AI is the new standard. Institutions must not only deliver tailored experiences, but also predict customer needs in real time—while restoring the human touch in digital channels.
Innovation without culture stalls: Many transformation efforts remain trapped in silos or tactical pockets. Without executive sponsorship, cross-functional collaboration, and a unified process mindset, innovation rarely scales.
From operational staff to transformation enablers: Success depends on enabling people, not just deploying tools. Sales teams, advisors, and back-office staff need co-designed capability uplift—blending digital fluency, process understanding, and customer
From vision to rollout — we help you get it done
At rpc, we combine deep industry expertise with a hands-on mindset. Our solutions emerge at the intersection of market demands, organizational goals, and operational feasibility.
We are transformation partners — from first vision to scaled implementation. Our services are designed to initiate, activate, and scale change in a structured and human-centered way.
Through our cross-functional service portfolio — from people empowerment and performance management to program rollouts and digital tools — we help turn ambition into measurable impact.
In a changing industry, the best strategy is one your people can actually deliver.
Matthias Braun, Partner
Approach
rpc bridges regulatory complexity with customer-centric transformation. We help financial institutions rethink journeys, modernize branch experiences, and enable frontline performance, while staying compliant and cost-efficient. We translate strategy into action by co-developing services, enabling teams, and building capabilities that make change tangible.
Customer-centric retail transformation
Redesigning the customer journey and enabling networks to meet rising expectations with agility and consistency.
Performance management and data-driven steering
Creating transparent, actionable frameworks to measure and optimize performance in real time.
Capability
building and upskilling
Delivering global learning programs that prepare teams for digital tools and new business models.
End-to-end implementation
and rollout
Ensuring initiatives take root through hands-on implementation across regions and markets.
Work
Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.
TELECOMMUNICATION
Boosting CX with in-store
voice AI
Analyzing 100+ consultations to improve customer experience through AI-powered, GDPR- and EU AI Act–compliant in-store voice insights.
AUTOMOTIVE
Turning data into business impact with tailor-made LLMs
Transforming 21,500+ monthly votes and comments from internal and external data into actionable business insights.
TECHNOLOGY
Elevating proficiency with AI knowledge assistant
Reducing coordination time by 35% with an AI powered personal knowledge assistant that enables employees to systematically access data by presenting it in an easy-to-understand way.
Experts
Our team brings decades of combined experience from leadership roles and consulting. They know the sector’s nuances and are passionate about enabling your teams to succeed – whether it’s through strategy workshops, on-the-ground coaching, or full-scale program management.
Hallo, das ist ein kleiner Intro Text zu Erik. Erik ist einer unserer Experten.
Hallo, das ist ein kleiner Intro Text zu Christian. Christian ist einer unserer Experten.
Hallo, das ist ein kleiner Intro Text zu Jan. Jan ist einer unserer Experten.
Hallo, das ist ein kleiner Intro Text zu Philipp. Philipp ist einer unserer Experten.
Hallo, das ist ein kleiner Intro Text zu Thomas. Thomas ist einer unserer Experten.
Let’s move forward – together
We're not here to tell our clients what to do. We’re here to help them do it – with clarity, confidence, and a shared goal. Reach out to us to explore how we can support your journey.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Whether through a short workshop, pilot, or full enablement –
we’re ready when you are.
Fuel for transformation
Fresh ideas for those shaping change
