At rpc, we partner with leading engineered-product companies to transform commercial excellence and customer experience—from strategy to implementation. Combining our retail DNA with cross-industry insights, we deliver fresh perspectives that strengthen today’s operations and build tomorrow’s capabilities.
Key challenges
Complex systems hinder agility
Customized products often rely on fragmented documentation, slow processes, and outdated supporting tools—limiting transparency and responsiveness.
Solution complexity requires alignment
Engineering, sales, service, and project delivery must collaborate meaningfully to create consistent customer experiences.
Innovation without adoption stalls
Digital initiatives—from configurators to remote service—often lack clear ownership, alignment, and scalable rollout capabilities.
Empowering people for high-value solutions
Teams require training, digital fluency, and customer-centric skills to manage complex solutions effectively.
Complexity is not a barrier — it’s an opportunity.
With a customer-centric approach and empowered teams, engineered-product organizations can turn intricate solutions into remarkable experiences.
Jan Schemuth, Head of Industrial & Engineering
Approach
rpc connects performance improvement with customer-centric transformation. We help engineered-product companies integrate digital tools, optimize workflows, and modernize sales and service—while enabling people and building new capabilities.
Think – Start with customer insight
- Map journeys for specification, configuration, purchase, and service
- Identify friction points across engineering, sales, and delivery
- Analyze data to understand needs, usage, and decision drivers
- Translate insights into actionable improvement levers
Explore – Optimize performance potential
- Measure commercial and service performance with KPIs
- Identify cross-sell and lifecycle service opportunities
- Benchmark processes, touchpoints, and collaboration models
- Define quick wins and long-term performance drivers
Act – Build capabilities
- Develop training for solution selling and service excellence
- Introduce performance tools, playbooks, and standardized workflows
- Strengthen leadership alignment and cross-functional collaboration
- Anchor customer-centric, data-driven ways of working
Transform – End-to-end implementation
- Turn strategy into executable rollout plans across teams and regions
- Pilot new tools, sales models, or service concepts at scale
- Manage transformation with agile governance and transparent KPIs
- Ensure sustainable adoption and continuous improvement
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Work
Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.
INDUSTRIAL & ENGINEERING
Building Technical Competence at Scale and Efficiency
Cost-efficient trainer management and proactive annual planning delivered professional technical education to 700+ participants through 200+ trainer-days, strengthening product expertise across the German market.
INDUSTRIAL & ENGINEERING
Creating the Basis for Global eCom Success
Development of a global, customer-centric eCommerce ecosystem through a co-creation approach with senior management, defining a unified Target Operating Model with clear governance, organization, and process landscape to drive transparency, efficiency, and scalable growth across all business units.
INDUSTRIAL & ENGINEERING
Driving transformation through global Change Management
Implementing a comprehensive Change Management strategy to merge multiple Supply Chain departments into one global unit, aligning organization and processes, empowering leaders and employees for new roles and ensuring lasting commitment through effective communication and continuous monitoring.
INDUSTRIAL & ENGINEERING
Building Tomorrow's Digital Customer Journey Today
Digital maturity assessment, north star definition, and global customer insights shaped 3 meta personas, 80+ strategic measures, and 4 high-priority initiatives launched immediately for competitive advantage.
INDUSTRIAL & ENGINEERING
Driving Post-Merger Integration Through Unified Sales Process and Coaching
Setup of a holistic sales process within one process house and execution of targeted sales coaching across merged companies under a PE fund enabled seamless integration, transparency for the investor, and sustainable commercial performance.
Fuel for transformation
Fresh ideas for those shaping change
Experts
Our team brings decades of combined experience from leadership roles and consulting. They know the sector’s nuances and are passionate about enabling your teams to succeed – whether it’s through strategy workshops, on-the-ground coaching, or full-scale program management.
