create lasting experiences


In a world where quality products and services are always available, time is the ultimate currency. Therefore, physical and digital retail remain the places where brands and customers come together and build relationships. ​To increase time spent and revisits it is necessary to design experiences – through innovative technology, consistent design and desirable services. ​We call this "Customer Experience Design”​

our approach

Within Customer Experience Design, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and even robotics, creating a unique customer-centric experience in your physical and digital stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform and boost all your retail channels.​ Together, we can create memorable experiences to emotionalize and inspire customers.

contact our design partner

Bernd Eigenstetter is partner at rpc – The Retail Performance Company and heads the Design line.
Bernd Eigenstetter
Bernd Eigenstetter heads the customer experience design line at rpc and has many years of design experience at bulthaupt, designaffairs, Designit Munich and Phoenix Design. His focus is on customer experience design, including the design of digital touchpoints as well as experiences in the room along the customer journey. 
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