the retail performance company

Drawing on an integrated approach, we encourage your business with our relevancy and holistic view of the retail challenges you face. We also support you at every customer touchpoint, proving our commitment to inspire our clients to be better to their customers. Concrete ways to enhance your business and spark delight in your customers set the course for our target: inspiring customer-centric transformation.

who we are

In a nutshell, we are a consulting firm supporting companies in sales issues. With our service lines Consulting, Coaching, Training & Qualification, Talent Management, Customer Experience Design and Data Analytics we offer our customers holistic solutions to accompany them on their way to a customer-oriented transformation.

Our focus is on creating inspiring customer experiences for a sustainable and value-creating relationship between brands and end customers. We were founded in 2013 as a joint venture between the BMW Group and h&z Management Consultancy. By transforming retail and increasing performance, our global teams help companies create more value worldwide.

BMW-Group
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370employees
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10locations
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16languages
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what we stand for

We believe in retail that seamlessly connects people and brands in a way that creates real value.

We have made it our mission to empower our clients, all the way from strategy to action, with solutions that connect customers to brands in an authentic way, delivering exceptional value through retail transformation.

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we’re proud of our clients

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