CUSTOMER EXPERIENCE DESIGN
create lasting experiences
What makes a good customer experience design? In a world where quality products and services are always available, time is the ultimate currency. Therefore, physical and digital retail remain the places where brands and customers come together and build relationships. To increase time spent and revisits it is necessary to design experiences – through innovative technology, consistent design and desirable services. This is our approach for customer experience design.
Within Customer Experience Design, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and even robotics, creating a unique customer-centric experience in your physical and digital stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform and boost all your retail channels. Together, we can create memorable experiences to emotionalize and inspire customers.
what we do
and store design
Themed retail and brand environments attract and retain customers. We create destinational concepts and produce interactive and immersive media to tell stories and stage products. Our visual systems ensure brands are presented emotionally with high quality standards.
digital touchpoint design
Digital touchpoints provide a seamless, channel overarching customer experience. We help to define the right mix of channels, create a user-friendly customer experience and design the interfaces of the applications. To ensure success we build prototypes and evaluate the customer journey.
customer engagement concepts
Activation concepts enable brands to invite new customers and activate existing customers to revisit a store. We create outreach campaigns and instore experiences to engage customers and drive foot fall. We guarantee customer satisfaction and creates brand loyalty upon leaving the store.