create lasting experiences

Within Customer Experience Design, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and even robotics, creating a unique customer-centric experience in your physical and digital stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform and boost all your retail channels.​ Together, we can create memorable experiences to emotionalize and inspire customers.

what we do

and store design


Themed retail and brand environments attract and retain customers. We create destinational concepts and produce interactive and immersive media to tell stories and stage products. Our visual systems ensure brands are presented emotionally with high quality standards.

digital touchpoint design


Digital touchpoints provide a seamless, channel overarching customer experience. We help to define the right mix of channels, create a user-friendly customer experience and design the interfaces of the applications. To ensure success we build prototypes and evaluate the customer journey.

customer engagement concepts


Activation concepts enable brands to invite new customers and activate existing customers to revisit a store. We create outreach campaigns and instore experiences to engage customers and drive foot fall. We guarantee customer satisfaction and creates brand loyalty upon leaving the store.

contact our design partner

Bernd Eigenstetter is partner at rpc – The Retail Performance Company and heads the Design line.
Bernd Eigenstetter


Bernd Eigenstetter heads the customer experience design line at rpc and has many years of design experience at bulthaupt, designaffairs, Designit Munich and Phoenix Design. His focus is on customer experience design, including the design of digital touchpoints as well as experiences in the room along the customer journey. 


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