turning customer needs into business value
use our capabilities to:
Generate customer-centric insights and segmentations, and develop personas
Data analytics, strategy and digital transformation
(Re)design customer and sales journeys
Strategy and digital transformation, customer experience management, experience mapping and experience design
Design no-line retail formats
Experience mapping and experience design, experience implementation
(Re)design a customer-centric business and operating model
Consulting, strategy and digital transformation
Rethink the logic behind steering and KPIs
Data analytics, performance and optimization coaching
Get people to join you on a journey of transformation
Transformation and change, employee development, training and Coaching
MODERN SALES REPS AND ORGANIZATIONS AIM FOR A POSITIVE CUSTOMER EXPERIENCE AND LOYALITY INSTEAD OF ONE-TIME SALES.
contact our customer-centricity expert
Maike BurgerCustomer Centricity Expert
Maike is our resident specialist in customer experience strategies and concepts. As a certified SCRUM product owner, she can assist you from strategy to implementation.
free e-paper: is retail still a destination?Read more...