design
creating a customer-centric experience
Despite the proliferation of mobile first, e-commerce and online shopping, the physical point of sale is regaining importance and worth prioritizing. Within a seamless on and offline customer journey, your design should meet customers’ needs today while being flexible enough to evolve with them in the future.
At rpc, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and robotics, creating a unique customer-centric experience in your physical stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform your retail outlets.
At rpc, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and robotics, creating a unique customer-centric experience in your physical stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform your retail outlets.
use our capabilities to:
Create and integrate digital, physical and human touchpoints
Experience mapping, experience design and experience implementation
Define the customer journey and map future experiences and touchpoints
Strategy and digital transformation, customer experience management, experience mapping and experience design
Design and prototype new experiences
Experience design and experience implementation
Develop new retail formats and a retail design strategy
Insights and visioning, retail design
Enable staff to offer customers the best possible experience
Training, sales management and team coaching
BESIDES TECHNOLOGY AND INTERIOR DESIGN, WE PUT HUMAN TOUCHPOINTS LIKE SALES STAFF AND COMMUNITY MANAGERS AT THE CORE OF OUR DESIGN CONCEPTS.
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