Key challenges
Evolving customer expectations:
Buyers today expect a seamless digital experience that spans from online research to post-purchase support. They also demand transparent pricing and personalized options that reflect their lifestyle, travel habits, and individual preferences.
Dealer network professionalization:
Traditional dealerships must evolve by adopting structured sales processes and digital tools that enhance customer engagement and operational efficiency. Consistent performance standards across the network are essential to build trust and deliver a unified brand experience.
Supply chain volatility:
Global disruptions in supply chains challenge manufacturers to maintain reliable sourcing and delivery timelines. This volatility requires agile planning and diversified supplier strategies to ensure production continuity and customer satisfaction.
Multibrand consolidation
The presence of multiple brands within a single dealership can dilute brand identity and confuse customers. Manufacturers and dealers must clarify brand positioning and align their offerings to specific customer segments to strengthen loyalty and recognition.
Omnichannel retail transformation:
Brands need to integrate physical showrooms, trade events, and digital platforms into a cohesive customer journey. A unified retail experience across all channels enhances engagement and supports customers throughout their decision-making process.
From vision to rollout — we help you get it done
At rpc, we combine deep industry expertise with a hands-on mindset. Our solutions emerge at the intersection of market demands, organizational goals, and operational feasibility.
We are transformation partners — from first vision to scaled implementation. Our services are designed to initiate, activate, and scale change in a structured and human-centered way.
Through our cross-functional service portfolio — from people empowerment and performance management to program rollouts and digital tools — we help turn ambition into measurable impact.
Recreational vehicles aren’t just products – they are lifestyle enablers. Our mission is to help OEMs and dealers translate passion into scalable business success.
Erik Bellendir, Partner
Approach
rpc enables recreational vehicle manufacturers, suppliers, and dealers to combine strategic clarity with hands-on execution. We develop growth strategies, optimize sales networks, and coach dealer organizations to deliver excellence at every customer touchpoint.
Strategic growth design
Defining positioning, portfolio strategies, and go-to-market approaches that capture customer demand.
Dealer network development
Professionalizing dealer organizations with process optimization, capability building, and coaching.
Customer journey transformation
Creating seamless, inspiring, and trusted experiences across events, showrooms, and digital channels.
End-to-end execution
Driving initiatives from boardroom strategy to sales-floor results – with measurable impact.
Work
Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.
TELECOMMUNICATION
Boosting CX with in-store
voice AI
Analyzing 100+ consultations to improve customer experience through AI-powered, GDPR- and EU AI Act–compliant in-store voice insights.
AUTOMOTIVE
Turning data into business impact with tailor-made LLMs
Transforming 21,500+ monthly votes and comments from internal and external data into actionable business insights.
TECHNOLOGY
Elevating proficiency with AI knowledge assistant
Reducing coordination time by 35% with an AI powered personal knowledge assistant that enables employees to systematically access data by presenting it in an easy-to-understand way.
Experts
Our experts bring a strong mix of industry backgrounds and consulting experience to help you move from strategy to execution. Whether it’s designing future-ready sales approaches, enabling your dealer and service network, or managing large-scale capability programs, we work side by side with your teams to make transformation happen.
Let’s move forward – together
We're not here to tell our clients what to do. We’re here to help them do it – with clarity, confidence, and a shared goal. Reach out to us to explore how we can support your journey.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Whether through a short workshop, pilot, or full enablement –
we’re ready when you are.
Fuel for transformation
Fresh ideas for those shaping change
