Agricultural Machinery

The agricultural machinery sector is undergoing a profound transformation. Manufacturers, dealers, and customers must collaborate more closely to unlock the full potential of digital services. With seasonal peaks, complex machine fleets, and increasing sustainability demands, the challenge lies not only in technology—but in integrating it across the entire value chain.

John Deere
CLAAS
NEW HOLLAND
STEYR
CASE II

Key challenges
 

Supply Chain & Control

Ensuring a stable and efficient supply chain is a persistent challenge. Manufacturers must manage complex logistics, secure the availability of critical components, and respond swiftly to disruptions—whether caused by global events, fluctuating demand, or supplier issues. Effective supply chain control is essential for maintaining production schedules, meeting customer expectations, and staying competitive in a volatile market environment.

Digitalization & Data Management

The industry is rapidly evolving towards digital processes. Companies are challenged to implement digital tools and platforms that streamline operations, enhance transparency, and enable data-driven decision-making. This includes integrating CRM systems, leveraging IoT technologies, and ensuring that data is collected, managed, and utilized securely and effectively to improve both internal processes and customer experiences.

Overcapacity & Market Consolidation

Many markets are experiencing overcapacity, leading to increased competition and pressure on prices and margins. At the same time, there is a trend towards consolidation, with mergers and acquisitions reshaping the competitive landscape. Companies must adapt their strategies to remain agile, optimize their operations, and identify new growth opportunities in a consolidating market.

Network & Dealer Development

A robust and well-developed dealer network is crucial for success. The challenge lies in recruiting, training, and supporting dealers to ensure they can deliver high-quality service and represent the brand effectively. Continuous investment in dealer development helps maintain strong customer relationships and ensures that end-users receive the support they need throughout the product lifecycle.

Pricing & Margin Pressure

The agricultural machinery sector faces significant margin pressure due to rising costs, intense competition, and customer demands for better value. Developing effective pricing strategies that balance profitability with market competitiveness is essential. Companies must also find ways to optimize costs and improve operational efficiency to protect margins.

Customer Expectations & Experience

Customer expectations are evolving rapidly. Today’s customers demand not only high-quality products but also excellent service, fast support, and seamless digital experiences. Meeting and exceeding these expectations requires a customer-centric approach, innovative service offerings, and a commitment to continuous improvement in all customer interactions.

Generational Change & Talent Acquisition

The industry is undergoing a generational shift, with experienced professionals retiring and a need to attract new talent. Companies must focus on employer branding, offer attractive career paths, and invest in training and knowledge transfer to ensure that expertise is retained and the next generation of skilled workers is secured.

Product Diversification & Innovation

To remain relevant and competitive, companies must continuously innovate and diversify their product portfolios. This involves developing new solutions that address emerging customer needs, integrating advanced technologies, and adapting to trends such as automation, sustainability, and digital connectivity.

RPC_erik1938

In a changing industry, the best strategy is one your people can actually deliver.

Erik Bellendir​, Partner

Approach

rpc helps agricultural manufacturers and players tackle complex market demands through smart, customer-centric solutions. We co-create service models, strengthen sales and aftersales networks, and enable agile, data-driven performance. By bridging strategy and execution, we empower teams to deliver consistent, high-impact experiences that drive efficiency, loyalty, and sustainable growth.
 

1

Future-proof strategy design

Turning trends and challenges into profitable, customer-centric business models. We design strategies that anticipate change and translate ambition into clear, actionable roadmaps.

2

Ecosystem orchestration

Shaping partnerships and digital platforms that integrate technology, regulation, and customer value. We design operating models and orchestrate touchpoints end-to-end to ensure seamless interaction across industries and functions.

3

Capability building and transformation

Equipping organizations and teams to master new tools, agile models, and cross-industry collaboration. From leadership enablement to employee empowerment, we foster a culture of adaptability and innovation.

4

End-to-end implementation

Driving initiatives from blueprint to market launch with measurable impact. We manage rollouts globally, align processes and systems, and ensure operational excellence through data-driven performance steering.

In a nutshell: What we bring to the table

We help organizations transform by focusing on what really matters:

  • Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
  • People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
  • From strategy to execution – We connect every step of the journey to drive real results.
  • Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
  • Empowered teams – We build capabilities that make change stick and deliver measurable impact.

Work

Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Network Development 
Strategy

‘Dealer of the Future’ strategy, network & steering frame, including retail standards, based on customer journey and personas.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Retail Training 
Operations Review

Review of international training set-up and strategy to strengthen operational excellence and overall distribution strategy fit.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

DMS Strategy 
& Rollout Review

Assessment of retail DMS roll-out to increase roll-out speed and efficiency, user adoption, and operational impact.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Aftersales 
Business Growth Strategy

Market analysis and cross-industry best practicing to identify future growth potential in aftersales.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Business Culture 
& Change Workshop

Custom-designed interactive business culture workshop for retailers to address change challenges and drive retail transformation.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Dealer Excellence Framework 
& Assessment

Development of “ideal” dealer frame-work, incl. retailer maturity assessment and improvement action development.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Retail Process 
Blueprint Development

Development of a complete retail process template for sales and aftersales, including handbook and digital platform publishing.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AGRICULTURAL MACHINERY

Service Efficiency 
& Performance Improvement

Dealer performance program to drive service process excellence and identify and track efficiency measures.

Experts

Our experts bring a strong mix of industry backgrounds and consulting experience to help you move from strategy to execution. Whether it’s designing future-ready sales approaches, enabling your dealer and service network, or managing large-scale capability programs, we work side by side with your teams to make transformation happen.

Erik Bellendir
Marcel Wintjen
Thomas Pauli
Laura Westphalen
Bengt König
Christian Sereny
Juan Carlos Conejero

So, what's your challenge?

sphere

We're ready to kick-start your 
customer-centric transformation.

Erik Bellendir is partner at rpc – The Retail Performance Company
Erik Bellendir
Partner
erik.bellendir@rpc-partners.com