rpc expertise

#customercentricity

telekom multibrand

telekom multibrand

how health insurers can path the way to true customer orientation

how health insurers can path the way to true customer orientation

What is the value of customer relations?

What is the value of customer relations?

innovation in the financial industry

innovation in the financial industry

make your CRM rollout a success

make your CRM rollout a success

the power of textmining – what it takes to understand your customers worldwide

the power of textmining – what it takes to understand your customers worldwide

the most important factors for your customer relationship management

the most important factors for your customer relationship management

gazing into the future with predictive analytics

gazing into the future with predictive analytics

data design thinking

data design thinking

The Retail Multiverse as a Survival Strategy for Downtown Retailing

The Retail Multiverse as a Survival Strategy for Downtown Retailing

your choice: stand out and innovate or resignate

your choice: stand out and innovate or resignate

text analytics - unlocking the potential of customer feedback

text analytics - unlocking the potential of customer feedback

the new normal

the new normal

how customer data drives profitability

how customer data drives profitability

customer orientation with an agile framework

customer orientation with an agile framework

agile methods and customer centricity - first steps to successful transformation

agile methods and customer centricity - first steps to successful transformation

evolving traditional retail: what we can learn from e-commerce

evolving traditional retail: what we can learn from e-commerce

developing a target operating model for higher customer centricity

developing a target operating model for higher customer centricity

agile methods and customer centricity – is it all just a fairytale?

agile methods and customer centricity – is it all just a fairytale?

five steps towards a perfect touchpoint management 

five steps towards a perfect touchpoint management 

with data analysis to an individual customer experience

with data analysis to an individual customer experience

customer centricity and journey design – the customer at the heart of everything

customer centricity and journey design – the customer at the heart of everything

the stationary trade in upheaval

the stationary trade in upheaval