Three e-commerce gains to drive transformation

by Jannik Wahl

agile methods and customer centricity - first steps to successful transformation

Agility and agile methods are gaining further importance. Proof of this can be seen especially in traditional companies that try to achieve agile transformation using various initiatives. Phrases such as “customer centricity”, “(agile) transformation”, “customer journey” and “customer needs” are omnipresent. But is agility the best approach for all companies?

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Michael Erz is partner at rpc – The Retail Performance Company and heads the consulting division.
Michael Erz
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Leading rpc’s consulting division, Michael Erz has been integral to establishing and growing our consulting and business technology services since 2013. His broad skillset ranges from sales strategy support to design and optimisation of business models
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