Key challenges
Evolving customer expectations
Buyers today expect a seamless digital experience that spans from online research to post-purchase support. They also demand transparent pricing and personalized options that reflect their lifestyle, travel habits, and individual preferences.
Dealer network professionalization
Traditional dealerships must evolve by adopting structured sales processes and digital tools that enhance customer engagement and operational efficiency. Consistent performance standards across the network are essential to build trust and deliver a unified brand experience.
Supply chain volatility
Global disruptions in supply chains challenge manufacturers to maintain reliable sourcing and delivery timelines. This volatility requires agile planning and diversified supplier strategies to ensure production continuity and customer satisfaction.
Multibrand consolidation
The presence of multiple brands within a single dealership can dilute brand identity and confuse customers. Manufacturers and dealers must clarify brand positioning and align their offerings to specific customer segments to strengthen loyalty and recognition.
Omnichannel retail transformation
Brands need to integrate physical showrooms, trade events, and digital platforms into a cohesive customer journey. A unified retail experience across all channels enhances engagement and supports customers throughout their decision-making process.
Recreational vehicles aren’t just products – they are lifestyle enablers. Our mission is to help OEMs and dealers translate passion into scalable business success.
Erik Bellendir, Head of Recreational Vehicles
Approach
rpc enables recreational vehicle manufacturers, suppliers, and dealers to combine strategic clarity with hands-on execution. We develop growth strategies, optimize sales networks, and coach dealer organizations to deliver excellence at every customer touchpoint.
Future-proof strategy design
Turning trends and challenges into profitable, customer-centric business models. We design strategies that anticipate change and translate ambition into clear, actionable roadmaps.
Ecosystem orchestration
Shaping partnerships and digital platforms that integrate technology, regulation, and customer value. We design operating models and orchestrate touchpoints end-to-end to ensure seamless interaction across industries and functions.
Capability building and transformation
Equipping organizations and teams to master new tools, agile models, and cross-industry collaboration. From leadership enablement to employee empowerment, we foster a culture of adaptability and innovation.
End-to-end implementation
Driving initiatives from blueprint to market launch with measurable impact. We manage rollouts globally, align processes and systems, and ensure operational excellence through data-driven performance steering.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Work
Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.
TELECOMMUNICATION
Boosting CX
with in-store voice AI
Analyzing 100+ consultations to improve customer experience through AI-powered, GDPR- and EU AI Act–compliant in-store voice insights.
AUTOMOTIVE
Turning data into business impact with tailor-made LLMs
Transforming 21,500+ monthly votes and comments from internal and external data into actionable business insights.
TECHNOLOGY
Elevating proficiency with AI knowledge assistant
Reducing coordination time by 35% with an AI powered personal knowledge assistant that enables employees to systematically access data by presenting it in an easy-to-understand way.
Fuel for transformation
Fresh ideas for those shaping change
Experts
Our experts bring a strong mix of industry backgrounds and consulting experience to help you move from strategy to execution. Whether it’s designing future-ready sales approaches, enabling your dealer and service network, or managing large-scale capability programs, we work side by side with your teams to make transformation happen.
