Key challenges
Innovation in regulated environments
MedTech firms must balance clinical innovation, AI diagnostics, and digital therapy with MDR, IVDR, and data protection compliance.
Digital-first patient experiences
Telehealth, remote monitoring, and consumer health tools require both technical and cultural alignment.
Multi-access health data
Seamless care depends on compliant, cross-platform data integration across providers and channels.
Skills for complex tools
Clinicians and support staff must adapt to tech-enabled care models while maintaining compliance, empathy, and trust.
The future of medtech isn't just smarter devices - it's more intuitive experiences.
Jan Schemuth, Head of MedTech
Approach
rpc enables health and life science organizations to connect clinical value with customer experience. We support go-to-market strategies, optimize service models, and build teams that engage with trust and compliance. From launch readiness to field excellence, we make sure innovations reach patients and professionals effectively.
Customer-centric retail transformation
Redesigning the customer journey to meet rising expectations with agility and consistency.
Performance management and data-driven steering
Creating transparent, actionable frameworks to measure and optimize performance in real time.
Capability
building and upskilling
Delivering global learning programs that prepare teams for digital tools and new business models.
End-to-end implementation
and rollout
Ensuring initiatives take root through hands-on implementation across regions and markets.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Work
Behind every shift lies a decision: to challenge the status quo and shape something better. That’s where our work begins – alongside the people who dare to move first.
MEDTECH
Creating Clarity to Increase the Focus on Customer Centricity
Establishment of a unified Customer Centricity vision and roadmap to align leadership and initiatives across markets, resulting in a clearer strategic direction, stronger customer orientation, and measurable uplift in customer experience and business performance.
MEDTECH
Transforming Customer Experience Through Global Journey Intelligence
Multi-market study spanning 5 countries identified 9 key impact areas and 10 quick wins, creating a roadmap to enhance partnership efficiency and drive sales growth.
Fuel for transformation
Fresh ideas for those shaping change
Experts
Our team brings decades of combined experience from leadership roles and consulting. They know the sector’s nuances and are passionate about enabling your teams to succeed – whether it’s through strategy workshops, on-the-ground coaching, or full-scale program management.
