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Automotive
New mobility models, rising customer expectations, changing retail formats – automotive OEMs are navigating major change.
We support them in shaping their customer journeys, rolling out data-driven strategies and optimizing retail networks that work in the real world – across markets, teams and touchpoints.
As BMW Joint Venture with 13 + years in automotive, we turn complexity into competitive edge.
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Commercial Vehicles
Evolving regulations, electrification, and changing fleet customer demands are reshaping the commercial vehicles industry. rpc supports manufacturers and fleet operators in optimizing sales and service networks, designing customer-centric journeys, and enabling data-driven performance across markets and teams.
We turn operational complexity into lasting competitive advantage.
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Recreational Vehicles
From electrified drivetrains and digital retail channels to shifting travel behaviors, regulatory requirements, and professionalized dealer networks – powerful forces are reshaping the recreational vehicle industry. We help OEMs, suppliers, and dealers anticipate change, seize opportunities, and deliver future-ready strategies that succeed in a market defined by customer passion and operational excellence.
Discover how we can drive your RV business forward.
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Financial Services
From open banking and embedded finance to digital challengers, AI-driven risk models, and the rise of blockchain – financial services are undergoing profound transformation. At the same time, regulators and customers demand greater transparency, resilience, and trust.
We help banks and insurers anticipate disruption, unlock new growth, and build future-ready strategies that deliver lasting impact in an increasingly complex financial landscape.
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Telecommunication
From trust and transparency requirements to evolving customer expectations, telecom providers face mounting pressure to innovate and comply. We support telcos in creating seamless service experiences, deploying compliant platforms, and empowering sales and service teams to deliver consistent value everywhere.
We merge telecom insights with customer interactions that build lasting relationships.
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MedTech
Innovation in medtech and healthcare comes with complex regulations and evolving patient expectations. rpc supports organizations in delivering compliant, patient-centric solutions, optimizing sales, addressing (digital) health adoption barriers and service models, and equipping teams to make an impact in complex, high-stakes markets.
We translate medical innovations into trusted care experiences.
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Retail
From experiential flagship stores with new staff roles & responsibilities to personalized omnichannel journeys backed by consumer data and AI-driven, sustainable operations – powerful forces are reshaping retail brands.
We help our clients to win in an ever-changing world, seize opportunities, and deliver distinctive, future-ready strategies that succeed in the market amid evolving customer expectations and shifting trends.
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Industrial & Engineering
Rising complexity, increasing automation, and evolving customer expectations are reshaping the industrial and engineering sector. We help companies optimize customer journeys, enhance sales and service performance, and implement data-driven strategies that strengthen operational excellence, transparency, and resilience.
With deep industry expertise, rpc enables organizations to transform complexity into sustainable competitive advantage.
Work
Strategy to impact: 350+ projects, real results. Explore the highlights.
AUTOMOTIVE OEM
Elevating ultra luxury
lead conversion
Tackling fragmented funnels and qualification gaps, we harmonized retail processes and introduced KPI-driven coaching — boosting qualified leads by 20% and conversion by 12%.
FINANCIAL SERVICES
Data-Based Customer Journey and Persona Re-Design for Customer-Centric Business Development
Comprehensive re-design of customer journeys and personas based on quantitative and qualitative customer insights, establishing a data-driven framework with defined target experiences and persona-specific journeys to strengthen customer orientation and optimize product, service, and process development.
TRUCK & BUS
Retail
Digitalisation Initiative
Retail digitalisation process & IT framework; incl. roll-out project management, change management & dealer training.
RECREATIONAL VEHICLES
CRM strategy for manufacturers
Ensuring high customer loyalty and satisfaction by developing a CRM target vision and deriving key measures for implementation.
MEDTECH
Transforming Customer Experience Through Global Journey Intelligence
Multi-market study spanning 5 countries identified 9 key impact areas and 10 quick wins, creating a roadmap to enhance partnership efficiency and drive sales growth.
TELECOMMUNICATION
Scaling Retail Through Strategic Design and Process Innovation
From emotional store design to Tableau-powered rollout control, integrated approach launched 121 locations across 5 concepts with 30% quality improvement and strong multi-brand differentiation.
RETAIL
Quantifying Touchpoint Value in Customer Journeys
Establishment of a data-driven Retail Performance Framework to measure and optimize the commercial impact of all retail touchpoints, leveraging customer-centric KPIs, attribution modeling, and behavioral data insights to uncover revenue drivers, synergy effects, and white spots across the customer journey.
INDUSTRIAL & ENGINEERING
Building Technical Competence at Scale and Efficiency
Cost-efficient trainer management and proactive annual planning delivered professional technical education to 700+ participants through 200+ trainer-days, strengthening product expertise across the German market.
Team
Our industry leads turn insight into action.
Michael Erz is a trusted advisor across Retail, Mobility Services and Automotive.
Erik Bellendir combines his expertise in both Commercial Vehicles and Recreational Vehicles to deliver impactful strategies.
Jan Schemuth is a trusted advisor across Retail, Financial Services, Telecommunication and MedTech.
Matthias Braun is a recognized expert in the Automotive & Dealer Goups sector.
Service fields
Sector depth meets functional excellence
We turn industry-specific priorities and cross-sector trends into forward-thinking solutions. By combining deep market understanding with functional expertise, we transform successful projects into scalable, high-impact offerings.
Sales &
Customer Experience Strategy
Creating seamless experiences that build loyalty and drive growth.
Organizational Development & Operating Models
Building structures that enable agility, efficiency, and sustainable growth.
People Empowerment &
Change
Empowering people to drive transformation, engagement, and impact.
Data &
Technology
Harnessing data and tech to fuel smart decisions and innovation.
Sales &
Service Performance
Driving measurable results through empowered teams and data-driven execution.
Digital Marketing &
Commerce
Crafting digital-first strategies that engage customers and boost online growth.
Physical &
Digital CX Design
Designing seamless, connected experiences across all touchpoints to delight customers.
Global Implementation & Transformation
Delivering scalable change with hands-on support for lasting business success.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
