delight customers by empowering staff

Take care of your employees and they’ll take care of your customers. These words have proven true throughout our years of experience in retail performance at rpc. In our offerings we take your individual situation into account to foster your employees’ abilities in areas ranging from strategy and conceptualization to delivery and complete logistics. 

New hires, seasoned sales members and service staff equally acquire know-how and competencies in our selection of online courses, on-site training sessions and trainer certification programs. What’s more, we support you worldwide at every point in the qualification chain, fostering the traits and skills required for your business success. 

services offered:

Analysis & conception

Detailed analyses lead to our high-quality concepts, which results in effective training with an interactive learning path – for commercial and techniqual trainings.

Training delivery

We know that people learn better through a practical learning approach and through an emotional appeal than just by listening. Therefore we use various training materials and methods from classical to digital according to your individual needs.

Training events

We also don't stop at major training events such as trade fair trainings or product launches. Our planning and organization guarantee a sustainable training experience.

Qualification management

We organize qualification measures from A to Z, take over the complete administration, operate learning management systems worldwide and take care of your KPI management.

Training logistics

Material logistics, fleet management and and training room preparation – leave your training logistics to us.

Knowledge management

We structure your knowledge with all contents and information and make it accessible on a knowledge management platform.

let's get in touch

Sandra Loos is partner at rpc – The Retail Performance Company and expert for training and qualification.
Sandra Loos
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As an expert in qualification and training conceptualization and implementation, Sandra Loos knows best companies’ most important asset: people. Good training programs make an impact in terms of content and on an emotional level to motivate employees. This is her daily business.