Our industries

Every industry has its own structures, dynamics and challenges—so we pair deep sector knowledge with a collaborative approach. 
You’ll see our core verticals below, yet we draw on this expertise to create impact in many other industries as well.

Automotive OEMs

New mobility models, rising customer expectations, changing retail formats – automotive OEMs are navigating major change.
We support them in shaping their customer journeys, rolling out data-driven strategies and optimizing retail networks that work in the real world – across markets, teams and touchpoints.

As BMW Joint Venture with 13 + years in automotive, we turn complexity into competitive edge.

Explore how we cut cost (and carbon) for industry leaders.

Commercial Vehicles

The commercial vehicle sector is dealing with pressure on many fronts – from digitization and regulation to service expectations and workforce changes.
We support manufacturers and dealers in navigating this shift, developing practical solutions that make everyday operations smoother, smarter, and more resilient.

Explore more

Automotive Dealer Groups

Dealer networks are becoming more than sales channels – they’re a key part of the customer experience.
We help dealer groups rethink their role, adopt new formats like the agency model, and strengthen local performance – through smart systems, clear processes, and strong collaboration.

As BMW Joint Venture with 13 + years in automotive, we turn complexity into competitive edge.

Explore how we cut cost (and carbon) for industry leaders.

Retail industries

Retail is changing – and so are customer expectations.
We help retailers unlock the full potential of their physical spaces and digital channels: through thoughtful customer experiences, stronger team enablement, and clear data insights that make a real difference on the shopfloor.

Explore more

Manufacturing Industries

In times of disruption, efficiency alone is no longer enough.
We work with manufacturing businesses to strengthen their operations, support their people, and build processes that adapt – with a hands-on mindset and a deep understanding of what drives performance.

Explore more

Commercial Vehicles

The commercial vehicle sector is dealing with pressure on many fronts – from digitization and regulation to service expectations and workforce changes.
We support manufacturers and dealers in navigating this shift, developing practical solutions that make everyday operations smoother, smarter, and more resilient.

Explore more

Retail industries

Retail is changing – and so are customer expectations.
We help retailers unlock the full potential of their physical spaces and digital channels: through thoughtful customer experiences, stronger team enablement, and clear data insights that make a real difference on the shopfloor.

Explore more

Manufacturing Industries

In times of disruption, efficiency alone is no longer enough.
We work with manufacturing businesses to strengthen their operations, support their people, and build processes that adapt – with a hands-on mindset and a deep understanding of what drives performance.

Explore more

Work

Strategy to impact: 350+ projects, real results. Explore the highlights.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

TELECOMMUNICATION

Boosting CX with in-store 
voice AI

Analyzing 100+ consultations to improve customer experience through AI-powered, GDPR- and EU AI Act–compliant in-store voice insights.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

AUTOMOTIVE

Turning data into business impact with tailor-made LLMs

Transforming 21,500+ monthly votes and comments from internal and external data into actionable business insights.

rpc-Wie Unternehmen ihre Mitarbeitenden auf die KI-Reise mitnehmen sollten

TECHNOLOGY

Elevating proficiency with AI knowledge assistant

Reducing coordination time by 35% with an AI powered personal knowledge assistant that enables employees to systematically access data by presenting it in an easy-to-understand way.

Team

Our industry leads turn insight into action.

Michael Erz
Managing Director
Michael Erz

Zitat xy

 

Partner
Erik Bellendir

Zitat xy

 

Michael Erz
Managing Director
Sandra Loos

Zitat xy

 

Senior Partner
Jan Schemuth

Zitat: "Von ppt bis zum POS - wir begleiten Sie bei Ihrer Transformation."

 

Christian Feilmeier
Managing Director
Christian Feilmeier

Zitat xy

 

Matthias Braun
Partner
Matthias Braun

Zitat xy

 

What we do

Sector depth meets functional excellence

We turn industry-specific priorities and cross-sector trends into forward-thinking solutions. By combining deep market understanding with functional expertise, we transform successful projects into scalable, high-impact offerings.

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Sales & 
Customer Experience Strategy

Creating seamless experiences that build loyalty and drive growth.

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Organizational Development & Operating Models

Building structures that enable agility, efficiency, and sustainable growth.

Elevate your organization
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People Empowerment &
Change

Empowering people to drive transformation, engagement, and impact.

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Data & 
Technology

Harnessing data and tech to fuel smart decisions and innovation.

In a nutshell: What we bring to the table

We help organizations transform by focusing on what really matters:

  • Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
  • People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
  • From strategy to execution – We connect every step of the journey to drive real results.
  • Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
  • Empowered teams – We build capabilities that make change stick and deliver measurable impact.

Let’s move forward – together

We're not here to tell our clients what to do. We’re here to help them do it – with clarity, confidence, and a shared goal. Reach out to us to explore how we can support your journey.

Contact

So, what's your challenge?

sphere

We're ready to kick-start your 
AI-driven customer-centric transformation.

Sandra Loos is managing director at rpc – The Retail Performance Company and expert for training and qualification.
Michael Erz
Managing Director
info@rpc-partners.com