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Automotive
New mobility models, rising customer expectations, changing retail formats – automotive OEMs are navigating major change.
We support them in shaping their customer journeys, rolling out data-driven strategies and optimizing retail networks that work in the real world – across markets, teams and touchpoints.
As BMW Joint Venture with 13 + years in automotive, we turn complexity into competitive edge.
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Commercial Vehicles
Evolving regulations, electrification, and changing fleet customer demands are reshaping the commercial vehicles industry. rpc supports manufacturers and fleet operators in optimizing sales and service networks, designing customer-centric journeys, and enabling data-driven performance across markets and teams.
We turn operational complexity into lasting competitive advantage.
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Recreational Vehicles
Recreational vehicles are evolving rapidly—driven by smarter technology, remote lifestyles, and demand for freedom on the road. At the same time, rising costs, shifting demographics, and sustainability expectations test industry agility. rpc supports RV manufacturers, dealers, and service providers in designing connected, customer-centric journeys that perform: on the road, at the lot, and beyond.
Discover how we can drive your RV business forward.
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Financial Services
Digital disruption, regulatory shifts, and rising customer demands challenge financial services. We help banks, insurers, and fintechs redesign customer journeys, enable data-driven strategies, and build agile service networks that deliver trust and performance—across channels and teams.
With deep sector expertise, rpc turns complexity into sustainable advantage.
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Telecommunication
From network modernization to evolving customer expectations, telecom providers face mounting pressure to innovate and comply. We support telcos in creating seamless service experiences, deploying compliant platforms, and empowering sales and service teams to deliver consistent value everywhere.
rpc combines infrastructure know-how with customer-centric transformation.
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Mobility Services
Shared fleets, electrification, and urban regulations reshape mobility landscapes. rpc partners with mobility providers to design seamless, scalable customer journeys, build efficient operational models, and enable dynamic, data-driven services that meet today’s fast-changing demands.
We help turn new mobility visions into everyday realities.
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Life Science
Innovation in medtech and healthcare comes with complex regulations and evolving patient expectations. rpc supports organizations in delivering compliant, patient-centric solutions, optimizing sales and service models, and equipping teams to make impact in fast-changing markets.
We translate scientific breakthroughs into trusted care experiences.
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Retail
Changing consumer values and market dynamics challenge lifestyle and luxury brands. rpc supports premium brands in evolving customer journeys, enhancing retail experiences, and empowering frontline teams to deliver the emotional connection that drives loyalty and growth.
We blend brand heritage with modern performance.
Work
Strategy to impact: 350+ projects, real results. Explore the highlights.
TELECOMMUNICATION
Boosting CX with in-store
voice AI
Analyzing 100+ consultations to improve customer experience through AI-powered, GDPR- and EU AI Act–compliant in-store voice insights.
AUTOMOTIVE
Turning data into business impact with tailor-made LLMs
Transforming 21,500+ monthly votes and comments from internal and external data into actionable business insights.
TECHNOLOGY
Elevating proficiency with AI knowledge assistant
Reducing coordination time by 35% with an AI powered personal knowledge assistant that enables employees to systematically access data by presenting it in an easy-to-understand way.
Team
Our industry leads turn insight into action.
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Zitat: "Von ppt bis zum POS - wir begleiten Sie bei Ihrer Transformation."
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Service fields
Sector depth meets functional excellence
We turn industry-specific priorities and cross-sector trends into forward-thinking solutions. By combining deep market understanding with functional expertise, we transform successful projects into scalable, high-impact offerings.
Sales &
Customer Experience Strategy
Creating seamless experiences that build loyalty and drive growth.
Organizational Development & Operating Models
Building structures that enable agility, efficiency, and sustainable growth.
People Empowerment &
Change
Empowering people to drive transformation, engagement, and impact.
Data &
Technology
Harnessing data and tech to fuel smart decisions and innovation.
Sales &
Service Performance
Driving measurable results through empowered teams and data-driven execution.
Digital Marketing &
Commerce
Crafting digital-first strategies that engage customers and boost online growth.
Physical &
Digital CX Design
Designing seamless, connected experiences across all touchpoints to delight customers.
Global Implementation & Transformation
Delivering scalable change with hands-on support for lasting business success.
In a nutshell: What we bring to the table
We help organizations transform by focusing on what really matters:
- Co-creation from day one – We work side by side with your teams to design solutions that truly fit.
- People, processes, data – Our transformation triangle ensures a balanced, holistic approach.
- From strategy to execution – We connect every step of the journey to drive real results.
- Cross-industry perspective – Fresh thinking from retail and automotive sparks innovation.
- Empowered teams – We build capabilities that make change stick and deliver measurable impact.
Let’s move forward – together
We're not here to tell our clients what to do. We’re here to help them do it – with clarity, confidence, and a shared goal. Reach out to us to explore how we can support your journey.
