capitalise on data

making sense of and deriving customer insights from data

Taming the data beast is a Sisyphean task many companies struggle with today. By having the right analytics and predictive modeling skills to intelligently capitalise on customer data , you can stop being data rich and information poor. Find out how, with our support and expertise, you can obtain values and insights that help you build meaningful relationships with your customers, without wasting time or resources.

use our capabilities to:

Efficiently automate life cycle management campaigns
Design and align processes and automation to fit customer journeys
Map data-driven customer journeys and derive suitable measures
Consolidate data from all sales channels and touchpoints to increase efficiency and ROI 
Implement omni-channel services and features like ‘click and collect’
Optimise your need analysis and connect it to production planning
Structure customer feedback to generate meaningful business insights

People want to be able to interact with any brand, in any channel, at any time. Companies can increasingly use this shift in behavioUr as a chance to wow their customers.

contact our data-driven insights expert

Dr. Horst-Florian Jaeck is partner at rpc – The Retail Performance Company and heads the Data Analytics division.
Dr. Horst-Florian Jaeck
Dr. Horst-Florian Jaeck leads the data analytics division at rpc. He has several years of consulting experience in various management functions with a focus on customer experience management and big data analytics.
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