design

creating a customer-centric experience

Despite the proliferation of mobile first, e-commerce and online shopping, the physical point of sale is regaining importance and worth prioritizing. Within a seamless on and offline customer journey, your design should meet customers’ needs today while being flexible enough to evolve with them in the future.

At rpc, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and robotics, creating a unique customer-centric experience in your physical stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform your retail outlets.

use our capabilities to:

Create and integrate digital, physical and human touchpoints

Experience mapping, experience design and experience implementation

Define the customer journey and map future experiences and touchpoints

Strategy and digital transformation, customer experience management, experience mapping and experience design

Design and prototype new experiences

Experience design and experience implementation

Develop new retail formats and a retail design strategy

Insights and visioning, retail design

Enable staff to offer customers the best possible experience

Training, sales management and team coaching

BESIDES TECHNOLOGY AND INTERIOR DESIGN, WE PUT HUMAN TOUCHPOINTS LIKE SALES STAFF AND COMMUNITY MANAGERS AT THE CORE OF OUR DESIGN CONCEPTS.

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Bernd Eigenstetter is partner at rpc – The Retail Performance Company and heads the Design line.
Bernd Eigenstetter
Partner
about
Bernd Eigenstetter heads the customer experience design line at rpc and has many years of design experience at bulthaupt, designaffairs, Designit Munich and Phoenix Design. His focus is on customer experience design, including the design of digital touchpoints as well as experiences in the room along the customer journey. 
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