Training

delight people by empowering staff

Take care of your employees and they’ll take care of your customers. These wise words have proven true throughout our years of experience in retail performance at rpc. In our comprehensive training offer, you’ll find courses to foster your employees’ abilities in areas ranging from strategy and conceptualization to delivery and complete outsourcing. 

New hires, seasoned sales members and service staff equally acquire know-how and competencies in our selection of online courses, on-site training sessions and trainer certification programs. What’s more, we support you worldwide at every point in the qualification chain, fostering the traits and skills required for your business success. 
 

services offered:

Analysis and conceptualization: We tailor our courses to your needs and follow an interactive learning path.
Training delivery: People learn best through practice and by appealing to their emotions. We deliver our material using a variety of methods, from classic to digital.
Training events: We organize your training events, from A to Z, according to your specifications.
Training management: Hand over the work to us and let us organize and manage everything for you.
Training logistics: Even leave the logistics to us – from material logistics to fleet management, we’ll get it done.
Knowledge management: After structuring your know-how, we store the insights on a user-friendly knowledge management platform that approved people can easily access.

WE STRIVE TO CONVEY KNOWLEDGE AND SKILLS TO CLIENTS IN A WAY THAT LETS THEM ACT INDEPENDENTLY IN DAY-TO-DAY SALES ACTIVITIES.

meet our training partner

expert
Christoph Kunz is partner at rpc – The Retail Performance Company and heads the training division.
Christoph Kunz
Partner
 
about
Christoph Kunz oversees our training programs and HR services at rpc, from the initial idea to implementation. He is also accountable for two markets, Italy and Spain. With over 18 years under his belt in sales strategies and execution, he looks forward to applying his know-how and experience to your new projects.
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