design and manage retail touchpoints

creating a customer-centric store experience

Despite the proliferation of mobile first, e-commerce and online shopping, the physical point of sale is regaining importance and worth prioritizing. Within a seamless on and offline customer journey, your design should meet customers’ needs today while being flexible enough to evolve with them in the future.

At rpc, we combine our retail and design expertise with technologies such as virtual reality, augmented reality and robotics, creating a unique customer-centric experience in your physical stores. By pairing the aesthetic you desire with the business impact you aim for, we empower you to effectively transform your retail outlets.

use our capabilities to:

Create and integrate digital, physical and human touchpoints
Define the customer journey and map future experiences and touchpoints
Design and prototype new experiences
Develop new retail formats and a retail design strategy
Enable staff to offer customers the best possible experience

BESIDES TECHNOLOGY AND INTERIOR DESIGN, WE PUT HUMAN TOUCHPOINTS LIKE SALES STAFF AND COMMUNITY MANAGERS AT THE CORE OF OUR DESIGN CONCEPTS.

meet our customer touchpoints expert

expert
Frank_Weiß
Dr. Frank Weiß
Digital Retail and Design Line Manager
about
Frank Weiß’s passion is creating new ways for brands and customers to interact using digital technology. His experience in e-commerce and retail stores enables him to bridge the gap and craft seamless customer journeys.