Consulting

close the value gap through customer centricity

Retail companies need to rethink their role and find ways to create value for their customers at a time when people have more information and less brand loyalty. Transforming your business from product-centric to customer-centric is a crucial first step. But it’s an intricate task involving scrutinizing your business model and executing a complex transformation. You need a new level of service – with support from strategy to implementation.

At rpc we bring the full spectrum to the table. Whether mapping a customer journey, laying the foundation for a conceptual project or creating a digital strategy for future sales concepts, you can be certain that our inspiring approach always keeps everyone’s best interest in mind.
 

services offered:

Customer experience management
Retail intelligence
Processes and business technology
Strategy and digital transformation
Transformation and change
Retail operations

RPC IS SHAPING RETAIL OF THE FUTURE. WITH AN INTERNATIONAL FOOTPRINT AND END-TO-END PORTFOLIO, WE OFFER CLIENTS SOLUTIONS THAT SET NEW STANDARDS IN SALES.

meet our consulting partner

expert
Michael Erz is partner at rpc – The Retail Performance Company and heads the consulting division.
Michael Erz
Partner
 
about
Leading rpc’s consulting division, Michael Erz has been integral to establishing and growing our consulting and business technology services since 2013. His broad skillset ranges from sales strategy support to design and optimization of business models
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