Customer Experience omni-channel nel retail

Customer Journey

 

Tenere il cliente nell’interminabile circuito di vendita

 

 

 

Mondo digitale e fisico

Omni-Channel-Management

Rete di canali di comunicazione 

 

 

Raccolta e analisi

Big Data

Mai come ora conosciamo bene i nostri clienti

 

 

Ovunque e in ogni momento

E-Commerce

Clienti contenti, rivenditori preoccupati

 

Benvenuti a rpc

 

"In quanto strateghi e artefici possiamo dare una marcia in più alla vostra attività. Con entusiasmo ed esperienza nel segmento Premium sappiamo come potenziare la vostra attività in modo efficiente e orientato al risultato. A tale scopo offriamo un pacchetto completo: dalle vendite, al post-vendita sino all'assistenza clienti. Ci consideriamo un partner e una fonte di motivazione per voi e i vostri collaboratori, sia per le soluzioni di vendita classiche sia per quelle innovative."

 

Jan Schemuth, Managing Director rpc

A joint venture by BMW Group and h&z

 

Clienti e marchi selezionati

 

 BMW AG


Settore: casa automobilistica

Collaboratori: ca. 116.000 

Fatturato: ca. 92,2 Mrd. EUR

MINI


Settore: casa automobilistica

Consegne >300.000 unità p. a.

 

Rolls-Royce Motor Cars


Settore: casa automobilistica

Consegne > 4.000 unità p. a.

 

BMW motocicletta


Settore: produttore di veicoli

Consegne >123.000 unità p. a.

 

Claas KGaA mbH


Settore: tecnologia agricola

Collaboratori: ca. 11.400 

Fatturato: ca. 3,82 Mrd. EUR

 

Novus Dahle GmbH & Co. KG


Settore: tecnica di fissaggio e per uffici

Collaboratori: ca. 1.200 

Fatturato: ca. 135 Mio. EUR

 

B. Braun AG


Settore: prodotti farmaceutici e medicali

Collaboratori: ca. 54.000 

Fatturato: 5,43 Mrd. EUR

 

Harman/Kardon by Harman


Settore: produttori di dispositivi elettronici

Collaboratori: ca. 24.200 

Fatturato: 5,35 Mrd. USD

 

Bowers & Wilkins


Settore: tecnologia die intrattenimento

Fatturato: 124,3 Mio. GBP

Harman Becker 


Settore: componentistica per autoveicoli

Collaboratori: ca. 2.000 

Fatturato: 1,38 Mrd. EUR

Alphabet


Settore: la gestione delle flotte di veicoli

Veicoli: ca. 555.000 p.a.

DAF trucks


Settore: veicoli commerciali pesanti

Consegne: ca. 43.200 camion

Commerzbank


Settore: bancario, finanziario

Collaboratori: ca. 52.103

Fatturato: ca. 1,9 Mrd. EUR

 

Aesculap (comparto di B. Braun)


Settore: tecnologia medicale

Employees: ca. 54.000

Fatturato: ca. 1,50 Mrd. EUR

Nespresso


Settore: alimentare

Collaboratori: ca. 339.000 

Fatturato: 4,25 Mrd. CHF

Ultime News

 

 

 

CONSULTING

 

Le vendite forniscono la prova di successo più importante. Per questo motivo necessitano di lungimiranza strategica e punti di forza operativi. Un efficiente binomio di consulting che ci contraddistingue.


 

 

COACHING

 

 

Il nostro coaching è caratterizzato da modalità di procedere interconnesse e fondate che vanno al di là dei reparti aziendali e delle gerarchie. Siamo il catalizzatore per cambiamenti duraturi, per ogni singolo individuo così come per il team.


 

 

TRAINING

 

Per diventare e restare i migliori è necessario il training. Noi sappiamo come: a partire dalla strategia di training, passando per il suo sviluppo sino all'esecuzione e offriamo una gestione degli eventi "full service" per i lanci di prodotto, a livello internazionale.

 

 


 

 

SERVIZI HR 

 

Per noi HR non significa semplicemente cercare e formare il collaboratore adatto. In qualità di partner vi sosteniamo nello sviluppo e nell'attuazione di tutti i servizi HR. 

rpc management

 
 
 
 
 

Christian Feilmeier:

 

"Our name says it all. By paving the way for our clients and accompanying them on their journey, we are able to measure ourselves by the speed they reach together with rpc."

 

Christian Feilmeier is the managing director of The Retail Performance Company. He is responsible for the markets of Germany, Austria, Switzerland, China, and North America. After finishing his business degree and taking part in the BMW Group's junior talent program, Mr. Feilmeier held various roles in the financial division of the BMW Group, including serving as the head of investor relations. As CFO of the BMW Group Canada, he joined the sales division in 2007 before focusing entirely on retail as the head of retail performance consulting at the BMW Group as of 2011.

Jan Schemuth:

 

"We make sales stronger with every service and product we offer. Working at the point of interface to the customer is something that fascinates me each and every day. With our extensive, in-depth sales expertise, we can all move mountains at rpc – for the company and its clients."

 

Jan Schemuth has served as the managing director and chief financial officer of The Retail Performance Company since January 1, 2015. He is responsible for new client accounts and markets, business development, and operative business management. Mr. Schemuth has extensive consulting experience and held numerous leadership positions at BMW before joining rpc. After training in the banking industry and completing a business degree at the Ludwig Maximilian University of Munich, he worked for the international management consulting company A.T. Kearney. He also founded and served as the head of the consulting division for the relationship management specialists Pepper Technologies. Mr. Schemuth has held various management roles since joining BMW in 2003, including that of sales manager for BMW M Asia, head of international market development, and head of new vehicle processes. His most recent responsibilities included heading retail performance steering for all international BMW markets.

Erik Bellendir:

 

"rpc's successful growth equals considerable opportunities for our clients, too. Our broad, network-based mindset and approach across all sales channels, topics and countries gives us the ability to significantly build on your strengths in sales."

 

Erik Bellendir is a Partner at The Retail Performance Company. He leads the coaching division and is the contact for the markets of Belgium, France, Great Britain, Luxembourg, and the Netherlands. His experience in sales stems from positions as a consultant in the advertising industry and as the group marketing and customer relationship manager for BMW in Australia. Mr. Bellendir's most recent experience was serving as a consulting and coaching specialist at BMW for increasing performance at the global sales organization. He also holds a master's degree in Marketing.

Michael Erz:

 

„rpc is shaping the retail of the future. With our international footprint and our end-to-end performance portfolio from strategy to PoS implementation, we offer our customers optimal solutions for setting standards in sales.“

  

Michael Erz is a partner at The Retail Performance Company and is responsible for the Consulting division. He has been working for rpc since the end of 2013 and played a key role in establishing the Consulting Service Line and Business Technology Line. His specialties include complex solutions at the customer interface and in multi-channel CRM processes as well as implementation and international product launches. Michael Erz supports companies in their sales strategy, dealer development and in the design and optimization of business models. Before joining rpc, Michael Erz held a number of management roles in his capacity as corporate consultant, providing consultation services for the automotive industry as well as companies operating in the fields of healthcare and consumer goods. Michael Erz studied business, economics and sociology at the University of Trier.

Christoph Kunz:

 

"Our goal is to convey knowledge and abilities in such a way that they can then be independently applied in day-to-day sales activities. That strengthens rpc as a full-service agency for sales. To make that happen, we use the latest instructional methods and continuously invest in our employees. They are the key to our success."

 

As a Partner at The Retail Performance Company, Christoph Kunz is responsible for all sales support training programs from initial design to realization. That includes the market introduction of new products and services, including full-service support for event management. Mr. Kunz is also responsible for the markets of Italy and Spain. His professional career prior to joining rpc included heading both the automotive as well as sales and growth divisions at h&z. He has been working with sales strategies and their implementation for over 18 years, including in management consulting at BMW and Oracle. Mr. Kunz studied Business Administration in Munich, London, and Milan.

 

 

 

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"La dinamica di mercato aumenta in seguito ad aspettative crescenti e sempre più differenziate da parte dei clienti e con loro i cambiamenti nel commercio. Con la fondazione di rpc  possiamo contare su uno specialista che ci aiuta a restare costantemente aggiornati nella distribuzione e a sfruttare le opportunità della digitalizzazione. Inoltre rpc lavora in modo interconnesso e intersettoriale, il che offre un ulteriore valore aggiunto."

 

Dr. Rainer Feurer, Senior Vice President Sales Development e Customer Relations, BMW Group