客户体验和全渠道零售

客户旅程

 

在完整的销售环节中保有顾客

 

 

随时随地

电子商务

高兴的客户,忧虑的经销商

 

 

在数字和实体世界中的全方位渠道管理

纵横交织的沟通方式

 

收集和分析

大数据

我们对于客户具有最佳了解

 

欢迎光临我们的网站。

 

 “作为战略家与实干家,我们推动您企业的发展。以饱满的热情与在高端市场的深厚经验,我们有针对性地、高效地发挥您企业的全部潜力。我们为此提供全方位服务——从销售、售后服务,直到客户服务。我们将自己看作是您和您员工的合作伙伴与推动者,不论是在传统,还是在创新营销解决方案方面”.

 

Jan Schemuth, rpc总经理

A joint venture by BMW Group and h&z

选择客户和品牌 

BMW AG


行业:汽车制造商

员工:约92,2名 

营业额:约804亿欧元

MINI


行业:汽车制造商

销售量 > 300,000台

Rolls Royce


行业:汽车制造商

交付量 > 4,000台

BMW motorcycle


行业:汽车制造商

交付量 > 123,000台

Claas KGaA mbH


行业:农业技术

员工:约11,400名

营业额:约38.2亿欧元

Novus Dahle GmbH & Co. KG


行业:紧固技术、办公技术

员工:约1,200名

营业额:约1.35亿美元

B. Braun Meisungen AG


行业:药品和医疗产品

员工:约54,000名

营业额:约54.3亿欧元

Harman/Kardon by Harman


行业:电子设备制造商

员工:约24,200名

营业额:约53.5亿美元

Bowers & Wilkins


行业:娱乐技术

营业额:约1.243亿英镑

Hartman Becker GmbH 


行业:汽车部件供应商

员工:约2,000名

营业额:约13.8亿欧元

Alphabet


行业: 车队管理

车辆: 约555,000 安诺每

DAF trucks


行业: 重型商用车

交付量: 约43,200卡车

 

Commerzbank


行业: 银行,金融

员工: 约52,103名

营业额: 约1.9亿欧元

Aesculap (branch of B. Braun)


行业:医疗技术

员工:约54,000名

营业额:约15亿欧元

Nespresso


行业:食品

员工:约339,000名

营业额:约4,25名

最新消息

 

 

咨询

 

最有说服力的成功证明源自销售。这需要战略眼光和运营实力。有效的咨询组合是我们的特点。

 

 

辅导

 

我们的辅导跨越企业部门与层级结构,在实施过程中确保信息互通、扎实稳健。我们是可持续变革的催化剂——不论是对于个人还是团队。

 

 

培训

 

踏上巅峰,并保持巅峰地位,需要培训的支持。我们知道如何实现这一目标:从培训战略,到培训开发与实施,我们在全球范围内为产品引入提供全方位活动管理服务。

 

 

 

 

人力资源服务

 

人力资源对我们来说不仅是寻找并培养合适员工。作为合作伙伴,我们在所有人力资源服务的设计与实施中为您提供支持。

rpc 管理

 
 
 
 
 

Christian Feilmeier:

 

"Our name says it all. By paving the way for our clients and accompanying them on their journey, we are able to measure ourselves by the speed they reach together with rpc."

 

Christian Feilmeier is the managing director of The Retail Performance Company. He is responsible for the markets of Germany, Austria, Switzerland, China, and North America. After finishing his business degree and taking part in the BMW Group's junior talent program, Mr. Feilmeier held various roles in the financial division of the BMW Group, including serving as the head of investor relations. As CFO of the BMW Group Canada, he joined the sales division in 2007 before focusing entirely on retail as the head of retail performance consulting at the BMW Group as of 2011.

Jan Schemuth:

 

"We make sales stronger with every service and product we offer. Working at the point of interface to the customer is something that fascinates me each and every day. With our extensive, in-depth sales expertise, we can all move mountains at rpc – for the company and its clients."

 

Jan Schemuth has served as the managing director and chief financial officer of The Retail Performance Company since January 1, 2015. He is responsible for new client accounts and markets, business development, and operative business management. Mr. Schemuth has extensive consulting experience and held numerous leadership positions at BMW before joining rpc. After training in the banking industry and completing a business degree at the Ludwig Maximilian University of Munich, he worked for the international management consulting company A.T. Kearney. He also founded and served as the head of the consulting division for the relationship management specialists Pepper Technologies. Mr. Schemuth has held various management roles since joining BMW in 2003, including that of sales manager for BMW M Asia, head of international market development, and head of new vehicle processes. His most recent responsibilities included heading retail performance steering for all international BMW markets.

Erik Bellendir:

 

"rpc's successful growth equals considerable opportunities for our clients, too. Our broad, network-based mindset and approach across all sales channels, topics and countries gives us the ability to significantly build on your strengths in sales."

 

Erik Bellendir is a Partner at The Retail Performance Company. He leads the coaching division and is the contact for the markets of Belgium, France, Great Britain, Luxembourg, and the Netherlands. His experience in sales stems from positions as a consultant in the advertising industry and as the group marketing and customer relationship manager for BMW in Australia. Mr. Bellendir's most recent experience was serving as a consulting and coaching specialist at BMW for increasing performance at the global sales organization. He also holds a master's degree in Marketing.

Michael Erz:

 

„rpc is shaping the retail of the future. With our international footprint and our end-to-end performance portfolio from strategy to PoS implementation, we offer our customers optimal solutions for setting standards in sales.“

  

Michael Erz is a partner at The Retail Performance Company and is responsible for the Consulting division. He has been working for rpc since the end of 2013 and played a key role in establishing the Consulting Service Line and Business Technology Line. His specialties include complex solutions at the customer interface and in multi-channel CRM processes as well as implementation and international product launches. Michael Erz supports companies in their sales strategy, dealer development and in the design and optimization of business models. Before joining rpc, Michael Erz held a number of management roles in his capacity as corporate consultant, providing consultation services for the automotive industry as well as companies operating in the fields of healthcare and consumer goods. Michael Erz studied business, economics and sociology at the University of Trier.

Christoph Kunz:

 

"Our goal is to convey knowledge and abilities in such a way that they can then be independently applied in day-to-day sales activities. That strengthens rpc as a full-service agency for sales. To make that happen, we use the latest instructional methods and continuously invest in our employees. They are the key to our success."

 

As a Partner at The Retail Performance Company, Christoph Kunz is responsible for all sales support training programs from initial design to realization. That includes the market introduction of new products and services, including full-service support for event management. Mr. Kunz is also responsible for the markets of Italy and Spain. His professional career prior to joining rpc included heading both the automotive as well as sales and growth divisions at h&z. He has been working with sales strategies and their implementation for over 18 years, including in management consulting at BMW and Oracle. Mr. Kunz studied Business Administration in Munich, London, and Milan.

 

 

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由于客户期望值的不断提升与差异化的加剧,市场动态不断上升,销售同样随之发生变化。通过rpc的成立,我们创建了一家能够帮助我们在销售领域始终走在最前沿、并运用数字化机遇的专业企业。

此外,rpc具有互联性与跨行业性,这可以创造附加价值。”

 

Rainer Feurer博士,宝马集团销售发展、控制与客户关系总监